Privacy Policy and Cookies

Last updated on 10/06/2023


Welcome to the site (hereinafter referred to as the “Website”), a site managed by MAISON HUME SAS, a company registered with the Bobigny RCS under number 898 304 506 whose head office is located at 20 rue Molière, 93170 Bagnolet, France (hereinafter referred to as “MAISON HUME”, “we”, “us” or “our”).


This privacy policy informs you about how MAISON HUME uses and protects the information that you send to us when you use the Website.

This confidentiality policy may be modified or supplemented at any time by MAISON HUME, particularly in order to comply with any legal or technological developments. The date of its update is communicated at the top of this policy. These modifications bind the user once they have been informed of the posting of the updated confidentiality policy, and have accepted it.



You may send us information about yourself

  • by filling out forms on our Website or by corresponding with us by telephone, email or otherwise,

  • when you create an account to use our Website,

  • when you subscribe to our newsletter,

  • when you place an order via our Website.

This information may include your name, gender, date of birth, address, telephone number, email address and credit or debit card information if you wish to place an order through our Website.



Your personal data, namely your identity, your postal and email addresses and your telephone number are useful to us for the following purposes:

  • execute our contract with you : the information you send us allows us to honor your order, confirm it, send you a tracking number, ensure the sending of messages in the event of a problem in honoring the order; ensure that your order is delivered correctly; keep your account up to date; to carry out accounting, invoicing, authenticate and control identity; to carry out payment verification (credit, debit), debt recovery.

  • provide you with Customer Service in our legitimate interest as a seller: your contact details, in particular your email address, your telephone number and the details of your order are useful to us in order to answer any questions you may ask concerning the use of our Website and to communicate the status of your order and other customer support services, such as identifying your purchasing needs and preferences.

  • direct prospecting, in order to inform you of our latest products, send you promotional offers and invite you to events in order to improve your purchasing experience with us.

  • electronic prospecting. If you are an existing customer, we will contact you electronically (e-mail) only to introduce you to products or services similar to those you have already purchased. Otherwise, we will only contact you electronically if you have explicitly consented to this.

You can ask us to no longer send you communications at any time by logging into your account and changing your settings.



When browsing the Website, you consent to MAISON HUME collecting information relating to the content you view and click on, demographic data, the device used and its software environment, your location, to your connection data (times, IP address, etc.).

MAISON HUME does not require you to provide this information. Indeed, you have the right and the possibility not to do so.


We need your contact information to provide you with the best possible service and so that our Customer Service can best assist you.
We need your purchase history in order to manage returns and support requests in order to provide you with the best possible service and respond to all your requests.


As part of the use of the newsletter form, MAISON HUME may collect and process your email address. If you have authorized us to do so, we will send you newsletters by e-mail in order to keep you informed of our news and introduce you to our new perfumes.

You can stop receiving our newsletters at any time by clicking on “unsubscribe” at the bottom of the newsletter received by email.


The legal basis for the data collected when using the newsletter form is the consent of the persons concerned.

The data collected during registration has a contractual relationship as its legal basis.

The data collected when using the contact form or using the contact email address have the legal basis of the consent of the persons concerned.

The legal basis of the data collected during navigation is the legitimate interest of MAISON HUME, namely to carry out an analysis of behavior on the Website and to obtain improved security and operation of the Site. Some of these data, such as those resulting from the installation of certain cookies, may have the legal basis of the consent of individuals.



MAISON HUME does not transmit or sell your personal data (including your name, address, email or credit card information) to third parties. We do not pass on your personal data to other legal or natural persons for their own marketing purposes.

In order to offer you the best possible service and as part of the execution of any contract that we conclude with you, (for example, in order to process your order, its delivery, updating of your account, and to authorize and validate credit or debit card transactions), we may share access to information about you with specific third parties who have implemented appropriate security measures in terms of protection of personal data, which includes:

  • commercial partners, suppliers, police authorities and fraud prevention agencies (at the request of a state authority or by judicial decision), legal or natural persons authorized to have access to your personal data as part of their missions but they will not be able to use them for any other purpose.

  • advertising networks that we appoint to assist us and who require the relevant data to select and serve relevant advertisements on our behalf to you and others. The technology behind these advertisements is based on cookies which you can, if you wish, deactivate. This processing constitutes profiling under the GDPR. We process your personal data in this way because it is in our legitimate interests to offer you a personalized experience on our sites and to provide you with personalized advertising and marketing.



We retain your information for the life of your account, until your account is deleted, unless we no longer need the data to provide the products and services, or until any legal obligation arises. requiring them to be retained no longer exists. Your information is also kept for legal or regulatory obligations, to resolve disputes, to prevent fraud and abuse or to enforce our terms and conditions.

From 3 years of inactivity on your account, MAISON HUME will delete your account and your personal information.

MAISON HUME undertakes to retain and use customer information in accordance with its legal obligations, to make its best efforts to resolve disputes amicably and to apply its sales policy.


Personal data is stored in secure conditions, according to current technical means, in compliance with the provisions of the General Data Protection Regulations and the national legislation in force.


MAISON HUME pays full attention to security issues regarding payment on the Internet. Banking data is processed and stored only by our bank and is never in the possession of MAISON HUME.


In accordance with the French Data Protection Act (known as “Informatique et Libertés”) of January 6, 1978, amended by Law No. 2018-493 of June 20, 2018 relating to the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, you have the right to access, rectify and erase personal data held about you.

Your right of access, rectification and erasure of personal data can be exercised on request by sending an email to and specifying your name, first name, email and postal address.
MAISON HUME undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which cannot exceed one (1) month from receipt of your request.

Failing this, MAISON HUME will keep the data collected for a period of five (5) years, i.e. the applicable limitation period.

Updating and correcting inaccuracies in your personal data can also be done by you by accessing your customer account.


Any request for deletion or removal of your Personal Data, including information published online, should be addressed to .


If you wish to access the personal data that you have communicated to us in electronic form, or if you wish to have this data transferred to a third party, please send your request to


If you consider that MAISON HUME is not respecting its obligations with regard to your personal information, you also have the right to lodge a complaint and send a complaint or request to the CNIL, Commission Nationale de l'Informatique et des Liberties, on its website (



Your personal data will only be stored for as long as necessary for the purposes for which it was collected or as required by law.


When you first connect to the Website, you are warned by a central banner then at the bottom of your screen that information relating to your browsing may be recorded in files called “cookies”. Our cookie use policy allows you to better understand the provisions we implement when browsing our Site. It informs you in particular about all the cookies present on our Site, their purpose, and gives you the procedure to follow to configure them.



Cookies or connection cookies are small text files of limited size, stored by a website on your computer or on your mobile phone, which make it possible to collect data concerning your browsing and to recognize your computer, your tablet or your mobile phone. purposes of personalizing the services we offer you.



MAISON HUME may install a cookie and other tracer on the hard drive of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal navigation on our website.

To better inform you about the information that cookies identify, you will find below a link allowing you to access the list of the different types of cookies likely to be used on the Website, their name, their purpose as well as their the duration of the conversation.


The information contained in the trackers and cookies used allows the analysis of frequentation and use of the Website and, where applicable, to facilitate and improve navigation, to carry out prospecting operations, compile commercial statistics or display targeted advertisements.


We invite you to consult the host of our Website: to be informed of the trackers and cookies used.


When you first connect to the Website, a banner briefly presenting information relating to the use of cookies and similar technologies appears in the center and bottom of your screen. This banner allows you to make a choice as to which cookies you accept or refuse to place on your terminal.

You will be deemed to have given your consent to the deposit of cookies by clicking on the “I accept” button. Conversely, you will be deemed to have refused the deposit of cookies by clicking on the “I refuse” button.
In the absence of a choice, you will be deemed to have refused the deposit of cookies. Your decision may be subject to change at any time.

Cookies exempt from consent

In accordance with the recommendations of the National Commission for Information Technology and Liberties (Cnil), certain cookies are exempt from the prior collection of your consent to the extent that they are strictly necessary for the operation of the website or have the exclusive purpose of enabling or facilitating communication by electronic means. These include session identifier, authentication, load balancing session cookies as well as cookies to personalize your interface. These cookies are entirely subject to this policy to the extent that they are issued and managed by MAISON HUME.

Cookies requiring prior consent

This requirement concerns cookies issued by third parties and which are qualified as “persistent” insofar as they remain on your terminal until they are deleted or expire.
As such cookies are issued by third parties, their use and storage are subject to their own privacy policies. This cookie family includes audience measurement cookies, advertising cookies as well as social network sharing cookies (such as Facebook, Instagram, Twitter, Youtube).
Audience measurement cookies establish statistics concerning attendance and use of various elements of the Website. This data contributes to improving the ergonomics of our Website.



The trackers are intended to be kept on the User's computer station for a period of up to 12 months. This data is stored in secure conditions, according to current technical means, in compliance with the provisions of the General Data Protection Regulations and the national legislation in force.


You can accept or refuse the deposit of cookies at any time.

You can remove or disable the use of trackers at any time by changing your browser settings. It is possible to consult the Site without trackers. However, certain additional functions of the Site may not work if the User has deactivated the use of trackers, such as automatic filling of forms or navigation indicators.

Each Internet browser offers its own cookie management settings. You can configure your browser software so that cookies are rejected, either systematically or depending on their issuer. You can also configure your browser software so that its acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be recorded on your terminal.
For the management of cookies and the User's choices, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how to modify your cookie preferences.

For more information regarding cookie control tools, you can consult the CNIL website, here -your-browser


Any questions, comments or requests regarding this confidentiality policy should be sent to


The nullity of one of the clauses of this contract will not result in the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and purpose hereof.


Failure to exercise or delay in exercising any of our rights, remedies, powers or privileges under these Terms of Use and any exchange between us will not constitute and may not be construed as constituting a waiver. Likewise, a partial or single exercise of any right, remedy, power or privilege hereunder will not prevent, thereafter, an exercise thereof or of any other right, remedy, power or privilege on the part of HUME HOUSE.


This Website, all content present on it and any contract concluded as a result of its use are governed by French law.

To this end, these confidentiality policies are written in French. If they had to be translated into a foreign language, only the version written in French would be law in the event of a dispute.

In the event of a dispute or complaint, you will contact MAISON HUME as a priority. In order to obtain an amicable solution, the Seller and the Customer undertake to cooperate diligently and in good faith.
Pursuant to Ordinance No. 2015-1033 of August 20, 2015, all disputes which may arise in the context of the execution of these general conditions and for which a solution cannot previously be found amicably between the Seller and the Customer must be submitted to a consumer mediator.
In accordance with article L. 612-1 of the Consumer Code, you can call on a mediator free of charge.

The Online Dispute Resolution platform,, set up by the European Commission can be a support solution for the Customer and/or MAISON HUME to resolve the dispute.
However, the voluntary nature of consumer mediation leads to the prohibition of any clause requiring the Customer, in the event of a dispute, to resort to mediation prior to referral to the judge. It also implies the right for the Seller to refuse to enter into mediation, as well as the right, for each of the parties to the dispute, to withdraw at any time from the process or to refuse the solution proposed by the mediator. In the event of refusal of the solution offered by the mediator or in the event of refusal to resort to mediation, the Client may refer the matter to the competent courts in accordance with the French Procedural Code and the French Consumer Code.