Shipping policy
DELIVERY
Territory
Deliveries can be made to countries in the following zones (in alphabetical order of zones):
AFRICA: South Africa, Algeria, Burkina Faso, Cameroon, Congo-Brazzaville, Congo-Kinshasa, Ivory Coast, Djibouti, Egypt, Gabon, Ghana, Guinea, Kenya, Libya, Madagascar, Mali, Morocco, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Senegal, Sierra Leone, Somalia, Sudan, South Sudan, Tanzania, Chad, Togo, Tunisia.
CENTRAL AND SOUTH AMERICA: Argentina, Bolivia, Brazil, Chile, Guatemala, Guyana, Mexico, Paraguay, Peru, Dominican Republic, Uruguay, Venezuela.
NORTH AMERICA: Canada, United States
ASIA: Cambodia, China, Hong Kong SAR of China, Macao SAR of China, South Korea, India, Japan, Indonesia, Malaysia, Maldives, Philippines, Singapore, Taiwan, Thailand, Vietnam.
EUROPE: Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City State, Georgia, Greenland, Iceland, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey.
FRANCE including Monaco, Corsica
OVERSEAS FRANCE / DROM-COM: Guadeloupe, French Guiana, Reunion, Martinique, Mayotte, New Caledonia, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon
MIDDLE EAST: Saudi Arabia, United Arab Emirates, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Palestinian Territories.
OCEANIA: Australia, New Zealand, Papua New Guinea.
UNITED KINGDOM, Guernsey, Jersey
EUROPEAN UNION: Germany, Austria, Belgium, Bulgaria, Cyprus, Coralie, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Sweden.
Delivery terms
Delivery will be made after confirmation of payment by the MAISON HUME banking organization.
MAISON HUME delivers the Products ordered exclusively in the countries mentioned in article 5.1 of the General Conditions of Sale of the Website.
We deliver the Products in accordance with the delivery method you have chosen and to the address indicated by the Customer on the Website when placing the order. Any package returned to MAISON HUME due to an incomplete or incorrect address will be reshipped at the expense of the Buyer.
Delivery times
The delivery time for the Products depends on the option chosen by the Buyer when placing the order. In any event, excluding stock shortages or force majeure, transport strikes and/or postal services, the Products will be delivered to the Buyer no later than thirty (30) days after confirmation of the order.
In the event that the products are returned to MAISON HUME because the Buyer has not taken possession of the package containing the products, the Buyer will be reimbursed for the amount of the order, delivery costs deducted.
The products are delivered according to the following terms:
Destination France: Standard delivery - times: up to 5 working days (deadlines which may be extended for Monaco and Corsica)
International destinations: Standard delivery with signature - indicative delivery times: up to 20 working days
DROM-COM destinations: Standard delivery with signature - indicative delivery times: up to 31 working days
When used, the term "business day" excludes Saturday, Sunday and public holidays.
All deadlines are given as an indication in working days from the delivery of the package to the carrier.
The deadlines announced on the Website are purely indicative and depend on the destination and availability of the Product ordered. Exceeding this deadline cannot give rise to any order cancellation, any reduction in the price paid by the Customer, and no payment for damages. However, and in accordance with the provisions of article L.121-20-3 of the Consumer Code, failure to deliver upon the expiration of a period of thirty (30) days from the following day on which the Customer spent his order, for any reason other than force majeure or the act of the Customer, under the conditions provided for in articles L216-2 and L 216-3 of the Consumer Code, the Customer will have the possibility of canceling his order without charge. The sums he has paid will then be reimbursed at the latest within fourteen (14) days following the date of termination of the contract, excluding any compensation or deduction.
For all Products, if the order is placed before 12 p.m. (GMT+1), it will be shipped the same day (subject to stock availability). If the order is placed after 12 p.m. (GMT+1), it is shipped the day after the order.
Delivery of orders is ensured by carrier Colissimo.
When the package is picked up by the carrier, the Customer will be informed by email of the tracking number of their package which will allow them to follow the delivery of their order in real time.
From the moment the carrier takes charge, the Customer is delivered to the address communicated when placing the order within the indicative deadlines specified below.
In France, the order is delivered by hand to the recipient and without signature, or by mailbox if the dimensions of the package allow it.
In the event of absence or impossibility of delivering the package, the carrier will inform the customer of the address of the post office where their package can be collected upon presentation of an identity document.
The Customer has 8 to 10 days to collect their package from the post office. These deadlines may vary depending on each carrier and are available on their websites.
Beyond these deadlines, the package will be returned to MAISON HUME.
Delivery costs
METROPOLITAN FRANCE, Monaco, Corsica
Sending with COLISSIMO to the address indicated when ordering (with tracking number, without signature)
Costs :
€8 for a package weighing less than 500g
10€ for a package weighing between 501g and 1kg.
FREE from 200€ of purchases.
FRANCE OVERSEAS / DROM-COM
Sending with COLISSIMO to the address indicated when ordering, with tracking number, delivery upon signature
Costs :
10€ for a package weighing less than 500g
14€ for a package weighing between 501g and 1kg.
INTERNATIONAL
EUROPEAN UNION COUNTRIES
(Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Czech Republic, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden)
Sending with COLISSIMO INTERNATIONAL to the address indicated when ordering, with tracking number, delivery upon signature
Costs :
15€ for a package weighing less than 500g
€20 for a package weighing between 501g and 1kg.
FREE from 300€ of purchases.
Shipments to European Union countries are All Taxes Included (TTC) according to the value added rate in force on French territory.
EUROPE
(Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City State, Georgia, Greenland, Iceland, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey)
Sending with COLISSIMO INTERNATIONAL to the address indicated when ordering, with tracking number, delivery upon signature
Costs :
25€ for a package weighing less than 500g
€30 for a package weighing between 501g and 1kg.
UNITED KINGDOM, GUERNSEY, JERSEY
Sending with COLISSIMO INTERNATIONAL to the address indicated when ordering, with tracking number, delivery upon signature
Costs :
20€ for a package weighing less than 500g
€25 for a package weighing between 501g and 1kg.
AFRICA, AMERICAS, ASIA, MIDDLE EAST & OCEANIA
(Refer to article 5.1 of the General Conditions of Sale for details of the countries delivered in each of the zones mentioned above)
Sending with COLISSIMO INTERNATIONAL to the address indicated when ordering, with tracking number, delivery upon signature
Costs :
35€ for a package weighing between 50g and 1kg.
In the event of partial delivery, transport costs will be invoiced only on the first delivery.
Import duties and taxes
Deliveries in mainland France and within the European Union are invoiced with French VAT.
All deliveries outside French territory and the European Union, including Switzerland and Norway, are shipped excluding taxes (HT).
All taxes and duties that may arise during the import process are the full and complete responsibility of the Customer and are to be paid by the Buyer upon receipt of the package according to the laws in force in the country of destination. In addition, it is up to the Customer to make the declaration necessary for importing the products. These declarations and payments cannot engage the liability of the Seller.