Refund policy
RIGHT OF WITHDRAWAL, PRODUCT RETURN AND REFUND
Buyer's rights of withdrawal
In accordance with article L. 121-20-12 of the Consumer Code, the Buyer has a period of fourteen (14) days from the day after the delivery date to return the Product(s). ) ordered for reimbursement, without having to provide reasons.
When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
To exercise this right, the Buyer must, before the withdrawal period expires, inform MAISON HUME of his wish in an unambiguous declaration by means of an email addressed to contact@maison-hume.com and including the following information: name, postal address and, where available, telephone number, order number and email address.
How to return an order for Products?
Within a maximum period of fourteen (14) calendar days from the withdrawal request, the Product(s) concerned as well as all other elements provided during the purchase of the product(s) Product(s) concerned must be returned to the Seller
at the following address: MAISON HUME, Returns Service - 20, rue Molière 93170 Bagnolet,
in perfect condition for resale, in their original intact and complete condition (shipping package, complete original packaging, protective tissue paper not removed, sealed sticker, accessories, etc.), duly sealed, and accompanied by the delivery note signed according to the procedure described in article 4.3 of the General Conditions of Sale of the Website. Indeed, the opening of cosmetic products (perfumes, care) makes them unsuitable for any further marketing. In application of article L.221-28 5° of the Consumer Code, the Customer has no right of withdrawal once the perfumery and cosmetic products have been unsealed after their delivery. Thus, for hygiene reasons, any perfumery and cosmetic product that has been opened, unsealed or damaged, including its packaging, will not be refunded, returned or exchanged. However, the Customer is not deprived of the legal guarantees of conformity and hidden defects.
Consequently, any Product which has been opened, damaged or whose original packaging has been damaged will not be refunded, returned or exchanged.
The Customer must if possible use the original package to return the Product(s) concerned.
How to ship the Product(s) concerned to be returned?
The Customer will connect to the Website to the “Contact” tab, enter their name and email address. In the “comments” space, the Customer will indicate the order number and the Product(s) to be returned.
The Seller will then send by email a delivery note to print which the Customer must attach to their return package. The Buyer will ship the Product(s) concerned to the address appearing on the delivery note. The Customer may return the Product(s) concerned using the shipping service of their choice.
The shipping costs of the Product(s) remain the responsibility of the Customer except in the event of return of Products for non-compliance with the Customer's order. Parcels sent postage due or cash on delivery will not be accepted.
In the event that the delivery was not in accordance with the Customer's order, he may return the non-compliant Product(s) using the prepaid Colissimo label sent by email by MAISON HUME following of this specific withdrawal request (see details in article 6 of the General Conditions of Sale of the Website.
Products not returned, or returned incomplete, damaged, altered, stained or in any other condition which would reasonably suggest that they have been worn or used, will not be refunded.
Any risk linked to the return of the product is the responsibility of the Customer. The Seller advises the Customer to take out insurance In the event of sending by post, MAISON HUME recommends that the Customer request proof of shipment since the Seller assumes no responsibility for Products lost during transport. If the Product is not received by the Seller, the latter declines all responsibility, the Customer remaining responsible for any risk associated, where applicable, with the return of the Product(s) concerned.
Failing compliance with the procedure set out above and the deadlines indicated, the Customer will not be able to make any claim for non-conformity or defect of the products delivered, the products being then deemed to be compliant and free from any defect.
Reimbursement conditions for the Products concerned
Any return accepted by MAISON HUME will result in reimbursement to the Buyer of the value of the Products concerned, initial delivery costs included. However, the reimbursement may be reduced in order to take into account any possible devaluation of the Products if the Customer has handled them in an unauthorized manner.
The refund will be made using the same credit card used by the Customer for the initial transaction within a maximum period of fourteen (14) days from the qualitative and quantitative verification of the returned Products.
Products returned by the Buyer not accepted by MAISON HUME will be returned freight collect to the Buyer.