Return an order

How can I return my order?

You can return a product within 15 days of receiving your order. To do so, send us an e-mail via the CONTACT tab or directly to contact@maison-hume.com, and we'll send you a returns slip to print out and enclose with your parcel.

The returned product must be returned intact, in its original unopened packaging, accompanied by the return slip. The returned product will be inspected, and if it has been opened or mishandled, we will not be able to issue a full refund.

In accordance with article L221-5-8° of the French Consumer Code, you are responsible for the return shipping costs in the event of retraction.

Returning a faulty item

If, despite all our care, the product(s) in your order is (are) faulty on receipt of the parcel, please contact us by e-mail at contact@maison-hume.com. We will ensure that your return is processed as quickly as possible.

FOR DETAILS OF YOUR RIGHT OF WITHDRAWAL AND OUR RETURNS POLICY, PLEASE CONSULT OUR GENERAL TERMS AND CONDITIONS OF SALE.